Omnichannel

Contact Center Solutions

Case study

[Umrahme] Transforming integrated travel solutions with a customer-centric approach

Industry: Travel - Solution: Vocalcom Salesforce Edition - Use case: Customer Service, Telesales


Unmrahme – part of the Holidayme group – specializes in pilgrimage travel packages to Saudi Arabia. To support their ambitious plans to expand their services, they selected the Vocalcom Salesforce Edition to deliver a robust call center system that could natively integrate with their CRM application.

About Umrahme

Country: United Arab Emirates
Activity: Integrated travel services
Key Figures:

  • 5,000 customers
  • 3 call centers in UAE, Egypt, and India
  • 15 agents

« The native integration of Vocalcom call center system with Salesforce was key to getting a 360-view of the customer across the organization and aligning all of our teams.Our agents can now be more agile and deliver a personalised customer experience. »

Bechir Omran, Innovation and Growth Strategist, Umhrame