Contact Center Solutions
TRICOM is ranked in the top 5 Tunisian outsourcers, with 95% of its business in the French market and a historical leadership positioning in B2B telemarketing and appointment scheduling. With close to 200 positions, TRICOM works alongside BtoB customers in such areas as appointment scheduling, sales, back-office, and customer service. To offer the best service to its large portfolio of mostly French customers, TRICOM decided from the very start to leverage the industry expertise and power of the Vocalcom Hermes solution.
Activity: Service provider specialized in B2B telemarketing, appointment scheduling, customer service and e-commerce
« The Vocalcom Hermes solution offers many rich features and strong integration capabilities, which allow us to meet all the quality and performance challenges that arise in the outsourcing business. »
Ahmed BEN FRADJ, CEO and Founder at TRICOM