Contact Center Solutions

Case Study

[Simplify] Leveraging the agility and flexibility of the cloud to optimize the patient journey

Industry: Healthcare - Solution: Vocalcom Hermes - Use case: Customer Service

Active for more than 17 years in the medical sector, Simplify assists health professionals with its innovative medical administration management solutions, real-time report transcripts, and medical report management.

About Simplify

Country: France
Activity: Service provider for health professionals
Key Figures:

  • 4 contact centers in France, Morocco, Tunisia, Madgascar
  • 200 agents
  • 400,000 calls per month

With the Vocalcom solution, we are achieving the goals we were aiming for. We are able to reach a service quality of more than 95% for many customers, with an average handling time of less than 20 seconds.
Nicolas Broussard, President of Simplify