Omnichannel

Contact Center Solutions

Case Study

[La maison Saint-Gobain] Combining digital and the human touch for premium customer service

Industry: Services - Solution: Vocalcom Salesforce Edition - Use case: Customer Service, Telesales


La Maison Saint-Gobain, a subsidiary of the international company BTP Saint-Gobain, offers a digital platform for connecting private individuals and construction professionals. To gain a foothold in a highly competitive industry, the company chose a premium customer service model combining digital and the human touch, and relying on a customer service center equipped with the Vocalcom Salesforce Edition solution natively integrated with Salesforce.

About La Maison Saint-Gobain

Country: France
Activity: Online intermediation platform between customers and construction professionals
Key Figures:

  • 75 employees
  • 1 contact center
  • 5000 calls/week

« Thanks to its native integration with Salesforce, the Vocalcom Salesforce Edition cloud solution allows us to strengthen our customer knowledge and gain efficiency. Call campaigns are automated in Salesforce according to the customer journey, enabling us to offer smoother interactions and a personalized experience.»

Muriel Mouton, General Director at La Maison Saint-Gobain