Contact Center Solutions

[Generali PMC Treize] Fostering personalization and closeness in a 100% remote customer service relationship

PMC Treize, a subsidiary of GENERALI, is a vital player in remote insurance contract subscription and management. In order to offer a completely personalized experience to its insured members, PMC Treize leverages the Vocalcom Salesforce Edition contact center solution, natively integrated in Salesforce.

« Our decision to use Vocalcom Salesforce Edition allows us to leverage a robust contact center solution that combines telephony requirements with the optimal use of customer data in Salesforce. »
Clotilde Bezie, Adjunct General Director at PMC Treize Generali