Omnichannel

Contact Center Solutions

Case Study

[Generali PMC Treize] Fostering personalization and closeness in a 100% remote customer service relationship

Industry: Insurance - Solution: Vocalcom Salesforce Edition - Use case: Customer Service, Telesales


PMC Treize, a subsidiary of GENERALI, is a vital player in remote insurance contract subscription and management. In order to offer a completely personalized experience to its insured members, PMC Treize leverages the Vocalcom Salesforce Edition contact center solution, natively integrated in Salesforce.

About Generali PMC Treize

Country: France
Activity: Insurance agents and brokers
Key Figures:

  • 20 000 customers
  • On average 800 interactions/day
  • 40 employees

« Our decision to use Vocalcom Salesforce Edition allows us to leverage a robust contact center solution that combines telephony requirements with the optimal use of customer data in Salesforce. »
Clotilde Bezie, Adjunct General Director at PMC Treize Generali