Omnichannel

Contact Center Solutions

Case Study

[ENGIE Solutions] Providing the best service quality for critical tasks

Industry: Telecommunications - Solution: Vocalcom Hermes - Use case: Telesales, Customer Retention


ENGIE Solutions’ Business Industries Unit employs 22,000 people throughout France. Its Retail and Logistics division services, specialized in refrigeration and cooling solutions for the fresh product, agribusiness, and health industries, are available 24/7.

About Engie Solutions

Country: France
Activity: Telecommunication Operator
Key Figures

  • 1000+ agents across 8 sites

  • Between 1 and 5 million outbound calls per month

  • 100+ campaigns per year

« I have never found a tool as complete and easy to use as the Vocalcom Hermes solution. Call flow management, IVR adjustment, new campaign setup…it allows you to manage all operations without relying on an IT provider and without having any knowledge of scripting. »

Cyril Roustan, Retail & Logistics Customer Service Center Manager