Contact Center Solutions

Case Study

[CRC/FIMAINFO] Keeping up with market digital shifts through an omnichannel approach

Industry: Outsourcer - Solution: Vocalcom Hermes - Use case: Customer Service, Telesales

As a leader in the automobile market and highly present in the health/ supplemental insurance and financial industries, the FIMADEV group serves as both a contact center, with its Centre Relations Clients subsidiary, and integrator of Vocalcom solutions via the IT firm FIMAINFO. This hybrid positioning allows the company to integrate into its customers’ value chain.


Country: France
Activity: Outsourcer for customer service management services specialized in the financial, health, and automobile industries
Key Figures:

  • 3 contact centers in France
  • 450 agents and third-party users connected on the Vocalcom solution
  • +1.3 million calls managed per year

« To fulfill our missions, the Vocalcom solution provides us with a powerful and flexible omnichannel contact center tool that allows us to integrate into our customers’ value chain. In this manner, we are able to support them in their digital transformation and help them excel overall at creating great customer journeys. »

Max Gautheron-Smits, Associate Director of CRC and FIMAINFO