Case Study

[CNM Prévoyance Santé] Fostering a close customer relationship through a 100% remote model

Industry: Insurance - Solution: Vocalcom Hermes - Use case: Customer Service, Telesales

CNM Prévoyance Santé, a supplemental insurance company specializing in complementary and contingency health insurance, has been using a 100% remote customer service model since its creation. To develop a close and personalized relationship with its 90,000 insured members, the company leverages the open and feature-rich Vocalcom Hermes contact center solution.

About CNM Prévoyance Santé

Country: France
Activity: Complementary and contingency supplemental health insurance
Key Figures

2 contact centers in France
50 employees
90 000 members
80 000 inbound & outbound calls per year

« The flexibility of the Vocalcom solution and its ability to integrate with our CRM tool allows us to optimize customer satisfaction continuously and offer personalized service to our members. »

Christian Reynaud, Development Director at CNM Prévoyance Santé

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