Industry: Insurance - Solution: Vocalcom Hermes - Use case: Customer Service, Telesales
CNM Prévoyance Santé, a supplemental insurance company specializing in complementary and contingency health insurance, has been using a 100% remote customer service model since its creation. To develop a close and personalized relationship with its 90,000 insured members, the company leverages the open and feature-rich Vocalcom Hermes contact center solution.
Activity: Complementary and contingency supplemental health insurance
« The flexibility of the Vocalcom solution and its ability to integrate with our CRM tool allows us to optimize customer satisfaction continuously and offer personalized service to our members. »
Christian Reynaud, Development Director at CNM Prévoyance Santé