Omnichannel

Contact Center Solutions

Case Study

[Clientela] Versatility and omnichannel adoption at the heart of customer service

Industry: Outsourcer - Solution: Vocalcom Hermes - Use case: Customer Service, Telesales


Since 2002, Clientela has established itself as an essential partner of key press players in France such as Le Figaro and La Nouvelle République for customer service management. To focus on premium tasks on all of its customer journeys, the company offers omnichannel support by relying in particular on the Vocalcom Hermès solution.

About Clientela

Country: France
Activity: Essential partner of key press players for customer service management
Key Figures

  • 130 employees

  • 2 work sites in France

  • 500,000+ calls managed per month (inbound/outbound)

« The power of the Vocalcom Hermes solution helps strengthen our positioning as an extension of our customers and guarantees our customers an ultra-personalized customer experience on complex multichannel journeys. »

Marc de Boislaville, Clientela Founder and CEO