Industry: Outsourcer - Solution: Vocalcom Hermes - Use case: Customer Service, Telesales
Since 2002, Clientela has established itself as an essential partner of key press players in France such as Le Figaro and La Nouvelle République for customer service management. To focus on premium tasks on all of its customer journeys, the company offers omnichannel support by relying in particular on the Vocalcom Hermès solution.
Activity: Essential partner of key press players for customer service management
2 work sites in France
500,000+ calls managed per month (inbound/outbound)
« The power of the Vocalcom Hermes solution helps strengthen our positioning as an extension of our customers and guarantees our customers an ultra-personalized customer experience on complex multichannel journeys. »
Marc de Boislaville, Clientela Founder and CEO