Omnichannel

Contact Center Solutions

Case Study

[CETIH Renov] Rethinking telemarketing in an omnichannel environment

Industry: Construction - Solution: Vocalcom Hermes 360 - Use case: Telesales


CETIH Renov, a company that supports the “business with private individuals” activities of the CETIH group, had to completely rethink its telemarketing strategy to respond to the changing rules and regulations applying to its business activities. By adopting the Vocalcom contact center solution, CETIH Renov is now a part of an omnichannel environment and uses the predictive dialer to reach optimal productivity.

About CETIH Renov

Country: France
Activity: Energy retrofitting and home renovations
Key Figures:

  • 1300 employees in France
  • 2500 customer appointments per month

« When I integrated the group, I decided to deploy the Vocalcom solution that I had known for a long time in order for the company to have a modern and agile solution for its telemarketing campaigns. This choice translated into 2 to 3 times more productivity! »

Bruno Pollet, General Director - CETIH Renov.