Omnichannel
Contact Center Solutions
Industry: Construction - Solution: Vocalcom Hermes 360 - Use case: Telesales
CETIH Renov, a company that supports the “business with private individuals” activities of the CETIH group, had to completely rethink its telemarketing strategy to respond to the changing rules and regulations applying to its business activities. By adopting the Vocalcom contact center solution, CETIH Renov is now a part of an omnichannel environment and uses the predictive dialer to reach optimal productivity.
Country: France
Activity: Energy retrofitting and home renovations
Key Figures:
« When I integrated the group, I decided to deploy the Vocalcom solution that I had known for a long time in order for the company to have a modern and agile solution for its telemarketing campaigns. This choice translated into 2 to 3 times more productivity! »
Bruno Pollet, General Director - CETIH Renov.