Omnichannel

Contact Center Solutions

Case Study

[BABILOU] Presence and reassurance at the service of customer satisfaction

Industry: Services - Solution: Vocalcom Salesforce Edition - Use case: Customer Service


Active in 12 European countries, Babilou is the European leader of business daycare centers. With an approach based on closeness and personalization, Babilou chose the Vocalcom Salesforce Edition contact center solution to equip its customer service department.

About Babilou

Country: France
Activity: Business daycare centers
Key Figures:

  • 2400 employees
  • 40,000 to 50,000 calls received per year

« The native integration of the Vocalcom solution with our Salesforce CRM allows our agents to access customer files directly. They gain precious time and are able to offer personalized answers to guarantee the highest customer satisfaction levels. »

Benjamin Cazin, Customer Service Manager at Babilou