Contact Center Solutions
Industry: Services - Solution: Vocalcom Salesforce Edition - Use case: Customer Service
Active in 12 European countries, Babilou is the European leader of business daycare centers. With an approach based on closeness and personalization, Babilou chose the Vocalcom Salesforce Edition contact center solution to equip its customer service department.
Activity: Business daycare centers
« The native integration of the Vocalcom solution with our Salesforce CRM allows our agents to access customer files directly. They gain precious time and are able to offer personalized answers to guarantee the highest customer satisfaction levels. »
Benjamin Cazin, Customer Service Manager at Babilou