Omnichannel

Contact Center Solutions

CTI Salesforce - Vocalcom Salesforce Edition

Your Omnichannel Cloud Contact Center integrated in Salesforce

With the Vocalcom Salesforce Edition call center solution, manage your contact center and all your omnichannel customer interactions in a single application and single interface for your agents.
Thanks to Vocalcom Salesforce Edition call center solution, offer more comfort to your agents and reduce your training needs. 

 

Enjoy the best of contact center technology combined the leading CRM

An intuitive and powerful tool for managing your inbound and outbound calls

Increase your efficiency with intelligent call routing based on agent skills and the customer journey, an IVR modifiable in real-time to adapt you to current news, and an automated dialer for your telemarketing or lead callbacks.


A seamless omnichannel experience

Improve customer satisfaction and agent comfort : all customer interactions are managed from a single Salesforce screen, no matter the communication channel – voice, email, web, SMS, chat, social media.


Real-time control of your contact center

Optimize your agents’ performance in real time with customizable dashboards and reports directly in Salesforce.


A single application to deploy and maintain : Salesforce

Accelerate your deployment, reduce your training time and maintenance needs : no other application to manage !

They already trust us

INTELLIGENT ROUTING

Integrate  your Salesforce flows dynamically into your IVR to direct each contact to the best agent according to the customer journey

POWERFUL AUTOMATED DIALER

Increase the efficiency of your telemarketing campaigns, appointment scheduling or lead callbacks : automatic calls and callbacks, voicemail detection, best call time identification

SALESFORCE REPORTS

Access your contact center activity reports directly in Salesforce to analyze your performances and increase efficiency

✔ Omnichannel Customer Service ✔ Inbound Calls routing ✔ Smart Outbound Dialer ✔ Reporting & Analysis