Omnichannel

Contact Center Solutions

Your Cloud and Omnichannel Contact Center Software

From 15 agents. 

Implement the market’s leading solution to manage your inbound and outbound customer interactions in a single and intuitive interface, no matter the communication channel. For a quality customer and agent experience.

A complete and intuitive contact center solution for your customer service and outbound call campaigns.

Omnichannel customer experience

Manage your inbound and outbound customer conversations seamlessly on all channels-voice, email, web forms, SMS, chat, and social media - via a single intuitive interface. 
 


Real-time control of your performances

Optimize your campaigns and agent productivity in real time with customizable dashboards. 



Integration with your CRM

Personalize your interactions by accessing complete customer files, in a single interface integrated into your CRM or industry ERP tools.


Flexible cloud or on-premise solution

Deploy a flexible solution that adapts to your needs - whether your agents work remotely or on several sites.

A complete and flexible contact center solution for more agile agents and satisfied customers.

The leading contact center solution for customer service and telemarketing

25 YEARS
CUSTOMER RELATIONSHIP EXPERTISE

1400+
CUSTOMERS IN 47 COUNTRIES

1+ BILLION
INTERACTIONS MANAGED PER YEAR

INTELLIGENT ROUTING

Improve your agility and customers’ satisfaction with skill-based routing, combined with an IVR modifiable in real-time

POWERFUL PREDICTIVE DIALER

Our predictive dialer automatically calls your contacts at the best time to increase agent productivity and customer reachability

VOICE AND SCREEN RECORDING

Oversee customer experience quality and support agents thanks to the native, secure phone call and agent screen recording tool

Choose the leading technology for your contact center

Agent experience, a key factor in customer satisfaction

 

Offer agents more comfort and reduce your training needs with an ultra-intuitive interface giving access to customer data and journey history in a single interface.