Contact Center Solutions
From 15 agents.
Implement the market’s leading solution to manage your inbound and outbound customer interactions in a single and intuitive interface, no matter the communication channel. For a quality customer and agent experience.
A complete and intuitive contact center solution for your customer service and outbound call campaigns.
Manage your inbound and outbound customer conversations seamlessly on all channels-voice, email, web forms, SMS, chat, and social media - via a single intuitive interface.
Optimize your campaigns and agent productivity in real time with customizable dashboards.
Personalize your interactions by accessing complete customer files, in a single interface integrated into your CRM or industry ERP tools.
Deploy a flexible solution that adapts to your needs - whether your agents work remotely or on several sites.
CUSTOMER RELATIONSHIP EXPERTISE
CUSTOMERS IN 47 COUNTRIES
INTERACTIONS MANAGED PER YEAR
Improve your agility and customers’ satisfaction with skill-based routing, combined with an IVR modifiable in real-time
Our predictive dialer automatically calls your contacts at the best time to increase agent productivity and customer reachability
Oversee customer experience quality and support agents thanks to the native, secure phone call and agent screen recording tool
Offer agents more comfort and reduce your training needs with an ultra-intuitive interface giving access to customer data and journey history in a single interface.