Contact Center Solutions
With Vocalcom Hermes 360, Implement the market's leading solution to manage your inbound and outbound customer interactions in a single and intuitive interface, no matter the communication channel.
Thanks to our contact center solution, offer agents more comfort and reduce your training needs with an ultra-intuitive interface giving access to customer data and journey history in a single interface.
Increase your efficiency with intelligent call routing based on agent skills and the customer journey, an IVR modifiable in real-time to adapt you to current news, and an automated dialer for your telemarketing or lead callbacks. Manage your inbound or outbound customer conversations seamlessly on all channels-voice, email, web form, SMS, chat, and social media – via a single intuitive interface.
Oversee your agents’ efficiency and your resource allocation in real time with customizable dashboards.
Personalize your interactions by accessing complete customer files, in a single interface integrated in your CRM or industry ERP tools.
Deploy a flexible solution that adapts to your needs – whether your agents work remotely or on several sites.
Increase your first contact resolution rates with skill-based routing - up to 99 by agent -, combined with a modifiable real-time IVR to adapt immediately to current events.
Optimize your agents’ time with a complete contact center solution allowing each agent to relay outbound calls or messages during off-peak periods.
Manage your customer service autonomously with a simple and intuitive service administration console : adjust in a few clicks your flows, overflows, wait queues, welcome messages, opening hours, etc.