Omnichannel

Contact Center Solutions

Cloud Contact Center - Vocalcom Hermes 360

Your Omnichannel Cloud Contact Center

With Vocalcom Hermes 360, Implement the market's leading solution to manage your inbound and outbound customer interactions in a single and intuitive interface, no matter the communication channel. 
Thanks to our contact center solution, offer agents more comfort and reduce your training needs with an ultra-intuitive interface giving access to customer data and journey history in a single interface.

Offer an exceptional experience to your customers and agents with the complete and ultra-intuitive Vocalcom customer service solution

 Omnichannel customer experience

Increase your efficiency with intelligent call routing based on agent skills and the customer journey, an IVR modifiable in real-time to adapt you to current news, and an automated dialer for your telemarketing or lead callbacks. Manage your inbound or outbound customer conversations seamlessly on all channels-voice, email, web form, SMS, chat, and social media – via a single intuitive interface.

 Real-time supervision of your performances

Oversee your agents’ efficiency and your resource allocation in real time with customizable dashboards.

 Integration with your CRM

Personalize your interactions by accessing complete customer files, in a single interface integrated in your CRM or industry ERP tools.

 Flexible Cloud or on-premise solution

Deploy a flexible solution that adapts to your needs – whether your agents work remotely or on several sites.

They already trust us

INTELLIGENT ROUTING

Increase your first contact resolution rates with skill-based routing - up to 99 by agent -, combined with a modifiable real-time IVR to adapt immediately to current events.

MEDIA BLENDING

Optimize your agents’ time with a complete contact center solution allowing each agent to relay outbound calls or messages during off-peak periods.

FLEXIBLE AND INTUITIVE MANAGEMENT

Manage your customer service autonomously with a simple and intuitive service administration console : adjust in a few clicks your flows, overflows, wait queues, welcome messages, opening hours, etc.

✔ Inbound and outbound calls ✔ Omnichannel ✔ Artificial intelligence
✔ Reporting & Analysis ✔ Cloud & On premise